Jos van Iwaarden: search on Z-Library

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1

Developing an indicator framework for measuring sustainable logistics innovation in retail

Andersson, Petra, Forslund, Helena, Van Iwaarden, Jos

Journal:

Measuring Business Excellence

Year:

2018

Language:

english

File:

PDF, 407 KB

english, 2018

2

Quality Management: The New Challenges

Williams, Roger, Van Der Wiele, Ton, Van Iwaarden, Jos, Bertsch, Boudewijn, Dale, Barrie

Journal:

Total Quality Management & Business Excellence

Year:

2006

Language:

english

File:

PDF, 93 KB

english, 2006

3

Mystery shopping: A tool to develop insight into customer service provision

Wiele, Ton Van der, Hesselink, Martin, Iwaarden, Jos Van

Journal:

Total Quality Management & Business Excellence

Year:

2005

Language:

english

File:

PDF, 445 KB

english, 2005

4

A new foundation for quality management in the business environment of the twenty-first century

van der Wiele, Ton, van Iwaarden, Jos, Williams, Roger, Eldridge, Steve

Journal:

Total Quality Management & Business Excellence

Year:

2011

Language:

english

File:

PDF, 139 KB

english, 2011

5

Managing SME with an innovative hybrid Cost Of Quality model.

Czajkowski, Marcin, Van Iwaarden, Jos

Journal:

Measuring Business Excellence

Year:

2017

Language:

english

File:

PDF, 845 KB

english, 2017

6

Controlling outsourced service delivery: managing service quality in business service triads

van Iwaarden, Jos, van der Valk, Wendy

Journal:

Total Quality Management & Business Excellence

Year:

2013

Language:

english

File:

PDF, 160 KB

english, 2013

7

Management control systems for business processes in uncertain environments

Eldridge, Stephen, van Iwaarden, Jos, van der Wiele, Ton, Williams, Roger

Journal:

International Journal of Quality & Reliability Management

Year:

2013

Language:

english

File:

PDF, 96 KB

english, 2013

8

Competitiveness of the Indian electronics manufacturing industry: an ISM – fuzzy MICMAC and AHP approach

Singh, Manoj Kumar, Kumar, Harish, Gupta, M P, Madaan, Jitendra, Van Iwaarden, Jos

Journal:

Measuring Business Excellence

Year:

2018

Language:

english

File:

PDF, 827 KB

english, 2018

9

A management control perspective of quality management

van der Wiele, Ton, van Iwaarden, Jos, van der Wiele, Ton, Williams, Roger, Dale, Barrie

Journal:

International Journal of Quality & Reliability Management

Year:

2006

Language:

english

File:

PDF, 135 KB

english, 2006

10

Service improvement in a sports environment: a study of spectator attendance

Dale, Barrie, van Iwaarden, Jos, van der Wiele, Ton, Williams, Roger

Journal:

Managing Service Quality

Year:

2005

Language:

english

File:

PDF, 92 KB

english, 2005

11

A comparison of five modern improvement approaches

Wiele, Ton Van Der, Iwaarden, Jos Van, Dale, Barrie G., Williams, Roger

Journal:

International Journal of Productivity and Quality Management

Year:

2006

Language:

english

File:

PDF, 210 KB

english, 2006

12

Charities: how important is performance to donors?

van Iwaarden, Jos, van der Wiele, Ton, Williams, Roger, Moxham, Claire

Journal:

International Journal of Quality & Reliability Management

Year:

2009

Language:

english

File:

PDF, 117 KB

english, 2009

13

Opsonic Activities of Surfactant Proteins A and D in Phagocytosis of Gram-Negative Bacteria by Alveolar Macrophages

Jacquelien C. Pikaar, Wim F. Voorhout, Lambert M. G. van Golde, Jan Verhoef, Jos A. G. Van Strijp and J. Freek van Iwaarden

Journal:

The Journal of Infectious Diseases

Year:

1995

Language:

english

File:

PDF, 2.50 MB

english, 1995

14

Moving from product‐based to service‐based business strategies

Godlevskaja, Olga, van Iwaarden, Jos, van der Wiele, Ton

Journal:

International Journal of Quality & Reliability Management

Year:

2011

Language:

english

File:

PDF, 278 KB

english, 2011

15

The importance of user‐generated content: the case of hotels

Williams, Roger, van der Wiele, Ton, van Iwaarden, Jos, Eldridge, Steve

Journal:

The TQM Journal

Year:

2010

Language:

english

File:

PDF, 77 KB

english, 2010

16

Perceptions about the quality of web sites: a survey amongst students at Northeastern University and Erasmus University

Jos van Iwaarden, Ton van der Wiele, Leslie Ball, Robert Millen

Journal:

Information & Management

Year:

2004

Language:

english

File:

PDF, 283 KB

english, 2004

17

A transparent role of information systems within business processes: a case study

Verboom, Menno, van Iwaarden, Jos, van der Wiele, Ton

Journal:

Managing Service Quality

Year:

2004

Language:

english

File:

PDF, 331 KB

english, 2004

18

Perceptions about the ISO 9000 (2000) quality system standard revision and its value: the Dutch experience

van der Wiele, Ton, van Iwaarden, Jos, Williams, Roger, Dale, Barrie

Journal:

International Journal of Quality & Reliability Management

Year:

2005

Language:

english

File:

PDF, 303 KB

english, 2005

19

TQM: why it will again become a top management issue

Williams, Roger, van der Wiele, Ton, van Iwaarden, Jos, Visser, Rolf

Journal:

International Journal of Quality & Reliability Management

Year:

2004

Language:

english

File:

PDF, 80 KB

english, 2004

20

The Impact of Internal Marketing and Market Orientation on Performance: An Empirical Study in Restaurant Industry

Salehzadeh, Reza, Khazaei Pool, Javad, Tabaeeian, Reihaneh Alsadat, Amani, Mojtaba, Mortazavi, Marjan, Van Iwaarden, Jos

Journal:

Measuring Business Excellence

Year:

2017

Language:

english

File:

PDF, 697 KB

english, 2017

21

Surfactant protein A, but not surfactant protein D, is an opsonin for influenza A virus phagocytosis by rat alveolar macrophages

Cornelis A. Benne, Barry Benaissa-Trouw, Jos A. G. Van Strijp, Cornelis A. Kraaijeveld, J. Freek F. Van Iwaarden

Journal:

European Journal of Immunology

Year:

1997

Language:

english

File:

PDF, 480 KB

english, 1997

22

The effects of increasing product variety and shortening product life cycles on the use of quality management systems

van Iwaarden, Jos, van der Wiele, Ton

Journal:

International Journal of Quality & Reliability Management

Year:

2012

Language:

english

File:

PDF, 241 KB

english, 2012

23

Monitoring in service triads consisting of buyers, subcontractors and end customers

Wendy van der Valk, Jos van Iwaarden

Journal:

Journal of Purchasing and Supply Management

Year:

2011

Language:

english

File:

PDF, 219 KB

english, 2011

24

Six Sigma implementation in Ireland: the role of multinational firms

Tannock, James, van der Wiele, Ton, van Iwaarden, Jos, Power, David

Journal:

International Journal of Quality & Reliability Management

Year:

2010

Language:

english

File:

PDF, 135 KB

english, 2010

25

Quality and risk management: what are the key issues?

Williams, Roger, Bertsch, Boudewijn, Dale, Barrie, van der Wiele, Ton, van Iwaarden, Jos, Smith, Mark, Visser, Rolf

Journal:

The TQM Journal

Year:

2006

Language:

english

File:

PDF, 330 KB

english, 2006

26

An international comparison of the perceptions about the revised ISO 9000 quality system standards

van der Wiele, Ton, van Iwaarden, Jos, Brown, Alan, Steimle, Ulrich, Zink, Klaus J.

Journal:

Total Quality Management & Business Excellence

Year:

2009

Language:

english

File:

PDF, 186 KB

english, 2009

27

Applying SERVQUAL to Web sites: an exploratory study

van Iwaarden, Jos, van der Wiele, Ton, Ball, Leslie, Millen, Robert

Journal:

International Journal of Quality & Reliability Management

Year:

2003

Language:

english

File:

PDF, 256 KB

english, 2003

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